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New Orleans, La., MetaSwitch Forum V: April 22, 2008. MetaSwitch today
announced that it will be hosting demonstrations on the mash-up of its CommPortal subscriber interface
with iGoogle and Salesforce.com, enabling click-to-dial experiences via both websites. The solutions
will enable service providers to integrate MetaSwitch's CommPortal platform directly into both websites,
allowing users to access click-to-dial, contact integration, visual voicemail and other
advanced features. The mash-ups will be displayed, and an educational class for service providers
on how to build their own mash-ups will be held, during the fifth annual MetaSwitch Forum,
MetaSwitch Forum V, April 22-24, 2008 in New Orleans, La.
"The power and flexibility of the CommPortal interface offers service providers
a wide range of applications and features, all in a highly customizable setting that allows for
a truly personalized experience," said Chris Mairs, CTO at MetaSwitch. "Integrating the
Web 2.0 standards of CommPortal with the features associated with iGoogle and Salesforce.com
allows MetaSwitch to deliver substantial solutions to help service providers reduce cost,
retain subscribers, and increase revenue."
iGoogle is one of the most popular customizable start page tools, allowing users
to aggregate resources to create a highly personalized web page. The iGoogle/CommPortal mash-up
includes an iGoogle gadget to enable a click-to-dial experience from a user's telephone, as well as a
"remote" click-to-dial option that allows subscribers to utilize the function on
their mobile phones. In addition, users can integrate their Gmail contacts with the CommPortal interface
for enhanced contact management, streamlining the communications process by eliminating unnecessary
conversions with traditional contact management programs.
More than 38,000 companies worldwide use Salesforce.com to manage critical
business functions. By integrating Salesforce.com with MetaSwitch's CommPortal, customers can utilize
the click-to-dial function from anywhere within the Salesforce.com website, eliminating the need
to return to the homepage to place a call. Users have access to a contact-based view of their
call history allowing them to see the exact number, date, time and duration of calls to each
specific contact. Subscribers can also take advantage of a visual voicemail application
within the contacts section that will show all messages for a particular contact.
The highly customizable nature of the CommPortal web interface allows
service providers to quickly and easily build mash-ups that are personalized to their own preferences.
It seamlessly launches via any standard web browser, using the service provider's own web page,
adding a highly interactive functional element to the service provider's offering to encourage
subscriber self-service, personalization and retention. In addition to supporting subscribers
served from a MetaSwitch class 4/5 softswitch, CommPortal can also be used to provide mash-ups
to subscribers using legacy switches.
The fifth annual MetaSwitch Forum will be held at the New Orleans Hilton Riverside
in New Orleans. Attendees, who include MetaSwitch staff, customers and industry experts, will share
solutions designed to address today's business challenges. The three-day event will host a number of
exciting and motivational guest speakers who will discuss the latest in technology and innovation,
as well as a variety of educational sessions. For more information, please visit
www.metaswitch.com/forumv/.
About MetaSwitch
MetaSwitch is an industry-leading vendor of switching and applications solutions
for both packet and circuit-switched networks. Its MetaSphere applications suite enables a broad set
of hosted IP communications services, while its core session control and media/signaling gateway
products support a full range of Class 4/5 softswitch capabilities. Customers include many of
the world's leading operators of wireline, wireless and cable networks, with deployments that scale
to millions of subscribers. For more information, please visit
www.metaswitch.com.
Data Connection and MetaSwitch are trademarks of Data Connection
Limited and Data Connection Corporation. Brands and products referenced herein
are the trademarks or registered trademarks of their respective holders.
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Copyright © 2000 - 2008 Data Connection.
MetaSwitch is a registered trademark of Data Connection.
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