MetaSwitch Provides First Next Generation Class 5 Switch to Support Subscriber Self-Provisioning.
ATLANTA-(BUSINESS WIRE)-June 3, 2003-MetaSwitch, the leading provider of broadband Class 5 switching solutions, today announced MetaSwitch Web Self-Care, a unique solution that enables subscribers to configure and manage their advanced calling services via easy-to-use Web interfaces.
With a single click, and without a single call to a customer support center, users can turn on services such as caller ID and call waiting, or set up number lists for advanced features such as selective call forwarding or rejection.
Moreover, these services are available to all MetaSwitch VP3500 Next Generation Class 5 Switch subscribers, whatever the access technology - VoIP, VoATM or legacy POTS.
"Web Self-Care is a quantum leap for service providers that have been waiting for 'next generation services' to offer their subscribers," said John Lazar, MetaSwitch's Vice President of Sales and Marketing. "Web Self-Care fundamentally transfers control of voice services to subscribers, making it easier to order and manage services while also reducing customer care costs for service providers. With increasing pressure on service providers to reduce costs and offer new differentiating services, Web Self-Care can make a difference on both counts."
"Part of the reason I selected the MetaSwitch VP3500 for my network was because I clearly saw that MetaSwitch was able to deliver truly innovative services that will help me expand into new territories," said Donny Smith, CEO of Jaguar Communications. "I saw a MetaSwitch Web Self-Care demonstration while I was evaluating vendors and I knew this was something my customers would want."
The Web Self-Care user interface leverages Data Connection's proven Internet Applications architecture, with fully customizable HTML templates, enabling easy integration with service providers' other Web pages and services. Service providers can also seamlessly integrate Data Connection's conferencing and unified messaging solutions for their subscribers.
"New subscriber services have been the promise of next generation networks," said Deborah Kish, Analyst at Gartner, Inc. "MetaSwitch's Web Self-Care offers service providers an easy-to-use, enhanced service as a bundled offering to both their traditional legacy customers and their new broadband voice customers."
The MetaSwitch VP3500 is the leading broadband-enabled Next Generation Class 5 Switch in North America, with more than 20 deployments, and support for VoIP, VoATM and GR-303, as well as advanced Web-based subscriber services, such as Web Self-Care. Service providers are able to simultaneously serve customers in multiple networks with over 80 Class 5 features and services.
The MetaSwitch VP3500 is easy to deploy and scales from 400 to over 250,000 subscribers in a single rack.
Demonstrations of Web Self-Care, including how the service is provisioned, will be conducted at SuperComm in booth 23024, hall B. Web Self-Care will be available in Summer 2003.
About MetaSwitch
MetaSwitch, a division of privately held Data Connection, is the result of 21 years of experience supplying leading-edge technology to the telecommunications industry. Data Connection's track record of consistent profitability ensures long-term commitment to product development and customer support.
The widely deployed MetaSwitch VP3500 Next Generation Class 5 Switch offers service providers an immediate solution for broadband (VoIP and/or VoATM) and POTS service and a future-proof "softswitch" architecture for enhanced applications.
MetaSwitch has offices in Alameda, CA, Dallas, TX and Reston, VA in the US and London, Chester and Edinburgh in the UK.
For more information, see www.\b metaswitch\b0 .com.
Data Connection and MetaSwitch are trademarks of Data Connection Limited and Data Connection Corporation. Brands and products referenced herein are the trademarks or registered trademarks of their respective holders.