Metaswitch White Papers

Cloud Contact Center: Understanding the Total Cost of Ownership

Written by Metaswitch | Mar 18, 2025 10:39:25 PM

To build a proper business case, it is important to fully understand and evaluate the often hidden – and ongoing – costs associated with the ownership of hardware-based systems.

To build a proper business case, it is important to fully understand and evaluate the often hidden – and ongoing – costs associated with the ownership of hardware-based systems.

If so, you are most-likely evaluating the pros and cons of replacing older facilities-based systems for newer on-premise hardware versus moving up to the cloud. And, most importantly, trying to determine which of the two options will be the most cost-effective in the long run.

DOWNLOAD