Privacy Notice
We respect the privacy of every person who visits or registers with www.metaswitch.com or its subdomains, including communities.metaswitch.com (the “Site”), and we are committed to ensuring a safe online experience. We respect the privacy of every person who uses the products and services that we make available from the Site or whose personal data we may process as a result of using the Site or who applies to work at Metaswitch.
Purpose of this Privacy Notice
This privacy notice (“Privacy Notice”) explains how we gather and use information from visitors of this Site. This Privacy Notice also sets out your rights in respect of our processing of your personal data.
This Privacy Notice will inform you of the nature of the personal data about you that is processed by us and how you can request that we delete, update, transfer, and/or provide you with access to it.
This Privacy Notice is intended to assist you in making informed decisions when using the Site and/or to understand how your personal data may be processed by us as a result of using the Site or when you apply to work at Metaswitch (see further below, under Potential Recruit’s Personal Data). Please take a moment to read and understand it. Note that when using the Site, it should be read in conjunction with our Site’s Terms of Use.
Who are we and what do we do?
The Site is operated by Metaswitch (“we”, “us”, or “our”).
For the purposes of applicable EU laws, Metaswitch Networks Ltd is the data controller responsible for your personal data processed via the Site.
Metaswitch Networks Ltd is a UK company with registered company number 01578918 and whose registered office is at 33 Genotin Road, Enfield, EN1 2AG, UK.
How to contact us?
If you have any questions about this Privacy Notice or want to exercise your rights set out in this Privacy Notice, please contact us by:
- sending an e-mail to privacy@metaswitch.com; or
- sending mail to: Attention Privacy Compliance Officer, 33 Genotin Road, Enfield, EN1 2AG, UK
Please see the “What are your rights?” section below for more information.
What personal data do we collect and how do we use it?
Personal Data we collect
We use the personal data we collect to operate our business and provide you with the Site’s functionalities and perform essential business operations. Our goals in collecting personal data from you may be to:
- verify your identity;
- carry out requests made by you on the Site;
- improve and develop the Site and market our services to you;
- investigate or settle inquiries or disputes;
- comply with any applicable law, court order, other judicial processes, or the requirements of a regulator;
- enforce our agreements with you;
- protect the rights, property, or safety of us or third parties, including our other customers or subscribers and users of the Site;
- for recruitment purposes; and
- use as otherwise required or permitted by law (as more specifically set out below, under Usage Made of Personal Data and Legal Bases).
We rely on various legal bases under applicable data protection legislation to process your personal data (e.g., name, title, address, email, phone number, information you voluntarily add to any profile maintained in Communities, date of birth, IP address, username, password, social media profiles, and similar matters), including our legitimate interests, contractual necessity, and as required by law (as more specifically set out below, under Usage Made of Personal Data and Legal Bases).
Potential Recruit’s Personal Data
If you are a potential recruit to a Metaswitch office, we will collect additional information about you as a result of the application process. For further details on how we collect and process personal data in connection with our recruitment activities, please see our Recruitment privacy notice, which is accessible here: https://www.metaswitch.com/careers/privacy.
Failure to provide Personal Data
If we require your personal data due to a legal requirement or obligation, or in order to perform a contract with you, we will make you aware of this at the time we collect your personal data, and the possible consequences of you failing to provide the relevant personal data. Failure to provide this information may result in your inability to use some or all portions of the Site that require such personal data.
How we obtain your Personal Data
We collect your personal data when you decide to interact with us via the Site, and we only collect the information necessary to carry out our business for the purposes set out below. You can provide us with personal data via the Site, email, post, and telephone.
Usage Made of Personal Data and Legal Bases
To the extent that you provide us with any personal data through or in connection with this Site (i.e., via telephone, email, or post), we may use such information for the following purposes:
Consent and legitimate interest| Purpose | Legal Basis |
| To provide you with the services or products you have requested. | Contractual necessity and legitimate interest |
| To keep a record of your relationship with us. | Legitimate interest |
| To provide you with customer service functionalities. | Legitimate interest |
| To collate feedback from you on our Site. | Legitimate interest |
| To verify your identity. | Legal requirement |
| Fraud and abuse prevention. | Legitimate interest |
| To conduct due diligence activities in connection with an actual or prospective corporate transaction or investment with respect to which we are a party. | Legitimate interest |
| To make suggestions and recommendations to you about goods or services that may be of interest to you. | Legitimate interest |
| To send you marketing communications. | Consent and legitimate interest |
| To measure the effectiveness of our content and how visitors use our Site. | Legitimate interest |
| To enable social media providers to find other registered users of their services with similar interests to you. |
Usage made of aggregated data
We may also collect aggregate and anonymized data about your usage of the Site. We may share this aggregated data with third parties for the purpose of improving the Site, understanding our users’ preferences, and developing the Site. For further details, please see the “Security of your personal data” section of this Privacy Notice below.
Cookies
Where you have given your consent (where lawfully required), we use cookies, log files, and other technologies to collect personal data from the computer or mobile hardware and software you use to access the Site. This includes the following:
- an IP address to monitor Site traffic and volume;
- a session ID to track usage statistics on our Site;
- to note your cookie preferences;
- information to verify your identity, information regarding your personal or professional interests, demographics, buying habits, experiences with our products, and contact preferences.
Our web pages and e-mails contain “cookies,” "web beacons," or “pixel tags” (“Tags”). Tags allow us to track receipt of an e-mail to you, to count users that have visited a web page or opened an e-mail, and collect other types of aggregate information. Once you click on an e-mail that contains a Tag, your contact information may subsequently be cross-referenced to the source e-mail and the relevant Tag.
In some of our e-mail messages, we use a “click-through URL” linked to certain websites administered by us or on our behalf.
Please see our cookie policy here: https://www.metaswitch.com/legal/cookies for further information.
By using this information, we are able to measure the effectiveness of our content and how visitors use our Site. This allows us to learn what pages of our Site are most attractive to our visitors, which parts of our Site are the most interesting, and what kind of offers our registered users like to see.
We also use this information for marketing purposes (see the “Marketing” section below for further details).
Marketing
We will send you direct marketing communications where we have obtained your prior consent to keep you informed of our products and services in which you might be interested, or based on our legitimate business interests where we have an existing relationship with you and we wish to contact you about similar products or services in which you may be interested.
You may opt-in to certain kinds of marketing by ticking the applicable (unticked) marketing communication preference boxes displayed on our website. You can also click on the “opt-out”/unsubscribe link provided in all our marketing emails as well as manage your marketing preferences through your personal customer portal.
How do we obtain your consent and how can you withdraw your consent?
Where our use of your personal data requires your consent, you can provide such consent:
- at the time we collect your personal data following the instructions provided; or
- by informing us by e-mail, post, or phone using the contact details set out in this Privacy Notice.
You may also withdraw your consent at any time by:
- contacting privacy@metaswitch.com;
- clicking on the unsubscribe link provided in all our marketing emails; or
- amending your preferences in your personal customer portal.
What are your rights?
You have the right to:
- Access: Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
- Correction: Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected.
- Deletion: Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it.
- Objection: Object to processing of your personal data where we are relying on a legitimate interest and you feel it impacts your rights.
- Restriction: Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in certain scenarios.
- Portability: Request the transfer of your personal data to you or to a third party.
- Withdraw consent: Withdraw consent at any time where we are relying on consent to process your personal data.
Third Party contractors and other controllers
We may appoint sub-contractor data processors to operate the Site, including employees, third-party service providers, and governmental or regulatory authorities. We conduct due diligence to ensure they process personal data appropriately, securely, and according to our legal and regulatory obligations.
Disclosure and transfer of your personal data
If you are based within the EEA, we may transfer personal data to countries outside the EEA. When doing so, we will comply with our legal and regulatory obligations.
Security of your personal data
We are committed to protecting your personal data. We limit access to your personal data to those who have a business need to know. They will only process your personal data on our instructions and are subject to a duty of confidentiality.
How long do we keep your personal data?
We will retain your personal data for as long as necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required by law.
Notification of changes
We may amend this Privacy Notice from time to time to reflect changes in our business practices. If we decide to change our Privacy Notice, we will inform you of these changes by publishing the revised Privacy Notice on our Site.
Complaints
If you have queries or concerns, please contact us at privacy@metaswitch.com. If you remain dissatisfied, you may lodge a complaint with your local supervisory authority. In the UK, this is the Information Commissioner’s Office – https://ico.org.uk/global/contact-us.