Contact Centers
-
Extends call centers to include text and more
-
Communicate with customers more efficiently
-
Increase client satisfaction and reduce costs
What is it?
Voice remains a critical sales and support tool but alternative communications mechanisms, such as text chat, email and social media are increasingly favored by consumers. To meet these new demands, classic premise-based call centers have evolved to complete contact centers hosted in hybrid compute clouds. This benefits enterprise operators by reducing response times and costs while increasing customer satisfaction.
How do we help?
With a cloud contact center, enterprises can minimize up-front expenses and mitigate risk. Our scalable solutions help network operators deliver the most effective and efficient offering to their business subscribers. Featuring intelligent skills-based routing, workforce management and customized reporting, it provides enterprises with the tools they need to effectively run and manage a large sales and support operations.
When to contact us.
Are you a network operator serving businesses who are dependent on robust and reliable telephone sales and support? Do you currently managed premise based call center solutions that are lacking modern contact center features, can not scale, are reaching EOL or are becoming prohibitively costly to maintain? Our Cloud Contact Center is 100% hosted, secure, reliable and scalable. Try it today.
Cloud Contact Center
Cloud Contact Center offers more functionality than traditional call center hardware at a fraction of the cost. We provide you with the tools you need to enhance your customer experience and deliver world class support.
White Paper: Understanding TCO
To build a proper business case for deploying a contact center solution, it is important to fully understand and evaluate the often hidden – and ongoing – costs associated with the ownership of hardware-based systems.
White Paper: Increasing profits
Contact centers have since come a long way in shaking off the image of being balance sheet ballast. This paper explains how enterprises can improve customer service using call center technologies without breaking the bank.